Troubleshooting ER Mobile
Is your location not tracking correctly? Data not syncing? Start here for quick fixes to the most common problems.
Before You Begin​
Check Your App Version​
Always ensure you are updated to the latest version of ER Mobile. Running an outdated version is one of the most common causes of sync errors and missing features.
To avoid version issues in the future, enable automatic app updates on your device. On Android: Play Store → Profile icon → Manage apps and device → Update settings.
If you see a blank map or missing event categories after logging in, the initial sync may not have completed. Stay connected to the internet and wait a few more minutes, or go to Settings and tap Sync to trigger it manually.
Common Sync Issues​
If something you expect to see in the app isn't showing up (such as an event type or patrol type), try forcing a sync:
- Make sure you have an active internet connection — WiFi is recommended
- Stop any active patrol or tracking session before proceeding (or wait until you no longer need to track location)
- Open your app switcher and fully swipe away EarthRanger to close it.
- Reopen the app — you should see the sync screen with the EarthRanger logo appear automatically.
If the sync screen doesn't appear or the missing content still isn't showing, check that your account has been granted the correct permissions for that event or patrol type.
Troubleshooting​
| Problem | What to try |
|---|---|
| Can't log in | Double-check your site name (e.g. asia, not asia.pamdas.org). Check your username and password. |
| GPS not recording / location stuck / gaps in your track | Check battery optimization settings. The system may be killing the app in the background. |
| Events stuck on "Pending Sync" | Ensure you have an active internet connection, go to Settings and tap Sync |
| Map or event types not loading | The initial sync may not have completed. Stay online for 3–5 minutes or go to Settings and tap Sync. |
| App crashes or freezes | Check that you are running the latest version of ER Mobile. |
Do not log out or delete the ER Mobile app unless all your data has synced. If you log out before your data has uploaded, all locally saved events and tracks will be permanently erased from your device. This data cannot be recovered.
For additional help, visit the EarthRanger Help Center or contact your site administrator.