Quick Reference
A one-page summary of the key buttons and actions for use in the field.
Common Actions​
| Action | Where |
|---|---|
| Download custom map layers (for offline use) | Settings → Display → Map Feature Layers see Getting Started for more info |
| Manually trigger sync (get latest shared events and subject locations) | Settings → Sync |
| Update app version | It's important to keep your app updated to the latest version on the Google Play Store / iOS store |
| Start / stop tracking | Map screen → Tracking (bottom pane) |
| Start / end a patrol | Map screen → Patrol (bottom pane) or Patrols tab → Start Patrol |
| Add an event | Map view or Events tab → Blue + button |
| Check pending sync count (tracks) | Patrols tab → Tracks |
| Check sync status of events | Events tab → status shown next to each event in the feed |
Troubleshooting​
| Problem | What to do |
|---|---|
| Location seems wrong, stuck or showing gaps in the track | See Troubleshooting |
| App is frozen or crashed | Force close the app, then reopen it. If the problem continues, see Troubleshooting |
For additional help, visit the EarthRanger Help Center or contact your site administrator.